Travel Advisor for SAS with Norwegian

Concentrix; Włocławek; On-site; PLN 40,000 - 64,000; Full time

Benefits offered by this job

SAS fare discount

Equal opportunities

2-month paid training

International environment

Mentoring & coaching

Modern Warsaw office

Job summary

Concentrix is seeking a Travel Advisor for the Nordic Premium Airline SAS with Norwegian in Warsaw. You will be the first point of contact for premium travel inquiries, assist with ticket purchases and payments, and support customers facing travel difficulties.

You will communicate via calls and chat to ensure smooth travel experiences. Ideal candidates are fluent in Norwegian and English, highly organized, and capable of active listening.

Qualifications

• Fluent in Norwegian (C1) and English (B2).
• Must be highly organized and customer-focused.
• Excellent communication and active listening abilities.

Responsibilities

• Be the 1st point of contact for premium travel inquiries.
• Assist in purchasing airline tickets and handling payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls and chat.
• Build trust through enduring customer relationships.

Skills

Norwegian (C1)

English (B2)

Active listening

Customer service

Communication skills

Job description

Travel Advisor for Nordic Premium Airline SAS with Norwegian

Job Description

Your Responsibilities:

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Our Requirements

• Fluent in written and spoken Norwegian (C1 level) and English (B2 level).
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

What We Offer

• Employee discounts on SAS fares.
• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw.