Travel Advisor for SAS with Norwegian

Concentrix; Siedlce; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Employee discounts on SAS fares

Training program (2 months)

International work environment

Coaching and mentoring

Modern office in Warsaw

Job summary

Concentrix is seeking a Travel Advisor to support Nordic Premium Airline SAS with Norwegian in our Warsaw office. You will be the first point of contact for premium travel inquiries, assist customers with ticket purchases, and help navigate different payment methods.

Fluent Norwegian (C1) and English (B2) are required. You will communicate with customers in Norwegian and English, provide patient, helpful service, and maintain high accuracy while staying highly organized.

Qualifications

• Fluent in written and spoken Norwegian (C1) and English (B2).
• Helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener with clear communication and precision.
• Highly organized and attentive to detail.

Responsibilities

• Be the 1st point of contact for premium travel inquiries.
• Assist in purchasing airline tickets and handling payments.
• Support customers with travel difficulties.
• Assist passengers via calls and chat.
• Build enduring relationships with customers to foster trust.

Skills

Norwegian (C1)

English (B2)

Active listening

Organizational skills

Job description

Travel Advisor for Nordic Premium Airline SAS with Norwegian

Job Description

Your Responsibilities:

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Our Requirements

• Fluent in written and spoken Norwegian (C1 level) and English (B2 level).
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

What We Offer

• Employee discounts on SAS fares.
• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw.