Travel Advisor for SAS with Norwegian

Concentrix; Płock; On-site; PLN 36,000 - 60,000; Full time

Benefits offered by this job

Employee discounts on SAS fares

Two-month training program

International and diverse work env.

Coaching and mentoring

Modern office in Warsaw

Job summary

Concentrix in Warsaw is seeking a Travel Advisor to assist premium customers for SAS Nordic with Norwegian. You will handle inquiries, help with tickets and payments, and resolve travel issues with a focus on accuracy and customer care.

The role requires fluent Norwegian and English, strong communication, and willingness to work at our Warsaw office. Training is provided, and you will join an international team with opportunities for growth.

Qualifications

• Fluent in written and spoken Norwegian (C1) and English (B2).
• Naturally helpful and collaborative spirit.
• Highly organized and precise in communication.

Responsibilities

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls/chat.
• Foster enduring relationships with customers for building trust.

Skills

Norwegian (C1)

English (B2)

Customer service mindset

Active listening

Attention to detail

Organized

Job description

Travel Advisor for Nordic Premium Airline SAS with Norwegian

Job Description

Your Responsibilities:

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Our Requirements

• Fluent in written and spoken Norwegian (C1 level) and English (B2 level).
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

What We Offer

• Employee discounts on SAS fares.
• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw.