Travel Advisor for SAS with Norwegian

Concentrix; Świętochłowice; On-site; PLN 65,000 - 90,000; Full time

Benefits offered by this job

Employee discounts on SAS fares

Equal opportunities for all

Fully paid two-month training program

International and diverse work环境

Coaching and mentoring

Job summary

Concentrix in Warsaw is seeking a Travel Advisor for Nordic Premium Airline SAS with Norwegian. You will be the first point of contact for premium travel inquiries, help with ticket purchases, and support customers through travel issues.

The role emphasizes empathy, organization, and clear communication, with opportunities to work in an international, diverse environment. The position requires fluent Norwegian (C1) and English (B2), with a fully paid two-month training program and an

Qualifications

• Fluent in written and spoken Norwegian (C1) and English (B2).
• Naturally helpful and collaborative.
• Enthusiastic, patient, and open-minded.
• Active listener with clear communication.
• Highly organized and accurate.

Responsibilities

• Be the 1st point of contact for premium travel inquiries of customers.
• Assist in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls & chat.
• Foster enduring relationships with customers for building trust.

Skills

Norwegian (C1)

English (B2)

Customer service oriented

Job description

Travel Advisor for Nordic Premium Airline SAS with Norwegian

Job Description

Your Responsibilities:

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Our Requirements

• Fluent in written and spoken Norwegian (C1 level) and English (B2 level).
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

What We Offer

• Employee discounts on SAS fares.
• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw.