Travel Advisor for SAS with Norwegian

Concentrix; Zabrze; On-site; PLN 56,000 - 89,000; Full time

Benefits offered by this job

SAS travel discounts

Equal opportunity employer

2-month training program

International work environment

Coaching and mentoring

Modern Warsaw office

Job summary

Concentrix in Warsaw is hiring a Travel Advisor for Nordic Premium Airline SAS with Norwegian to handle premium travel inquiries, assist with ticket purchases, and support customers via calls and chat.

You will build trust with customers, maintain accuracy, and work from our Warsaw office. Requirements include fluent Norwegian and English, strong communication, and excellent organization.

Qualifications

• Fluent in written and spoken Norwegian (C1) and English (B2).
• Natural helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

Responsibilities

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls / chat.
• Foster enduring relationships with customers for building trust.

Skills

Norwegian language

English language

Active listening

Clear communication

Attention to detail

Organizational skills

Customer service mindset

Team player

Job description

Travel Advisor for Nordic Premium Airline SAS with Norwegian

Job Description

Your Responsibilities:

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Our Requirements

• Fluent in written and spoken Norwegian (C1 level) and English (B2 level).
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

What We Offer

• Employee discounts on SAS fares.
• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw.