Travel Advisor for SAS with Norwegian

Concentrix; Pabianice; On-site; PLN 32,000 - 52,000; Full time

Benefits offered by this job

Discount on SAS fares

Equal opportunities for all

2-month paid training program

International and diverse work环境

Coaching and mentoring for growth

Modern Warsaw office

Job summary

Concentrix is seeking a Travel Advisor for a Nordic Premium Airline SAS with Norwegian. The role focuses on handling premium travel inquiries and assisting customers with ticket purchases and payments from our Warsaw office.

You will support customers via calls and chat, resolve travel issues, and build lasting relationships with travelers. Fluent Norwegian and English are required, with a structured, patient, and proactive approach to service.

Qualifications

• Fluent in Norwegian (C1) and English (B2).
• Strong customer-service mindset with a collaborative spirit.
• Excellent listening and clear communication under pressure.

Responsibilities

• Be the first point of contact for premium travel inquiries.
• Assist in purchasing airline tickets and handling payments.
• Support customers with travel difficulties and cancellations.
• Assist passengers via calls and chat.
• Build trust by fostering long-term relationships with customers.

Skills

Norwegian (C1)

English (B2)

Active listening

Organizational skills

Clear communication

Job description

Travel Advisor for Nordic Premium Airline SAS with Norwegian

Job Description

Your Responsibilities:

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Our Requirements

• Fluent in written and spoken Norwegian (C1 level) and English (B2 level).
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

What We Offer

• Employee discounts on SAS fares.
• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw.