Travel Advisor for SAS with Norwegian

Concentrix; Rumia; On-site; PLN 32,000 - 52,000; Full time

Benefits offered by this job

Employee discounts on SAS fares

Paid training program (2 months)

International work environment

Coaching and mentoring

Office in Warsaw center

Job summary

Concentrix is seeking a Travel Advisor to assist Nordic Premium Airline SAS customers, handling inquiries in Norwegian and English. The role includes helping with ticket purchases, various payment methods, and resolving travel issues.

You will interact with passengers via calls and chat from the Warsaw office, building trust through outstanding service. Ideal candidates are fluent in Norwegian (C1) and English (B2), highly organized, and eager to grow within a diverse international team.

Qualifications

• Fluent in written and spoken Norwegian (C1) and English (B2).
• Excellent communication and customer service orientation.
• Highly organized with attention to detail.

Responsibilities

• Be the 1st point of contact for premium travel inquiries.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls and chat.
• Foster enduring relationships with customers for building trust.

Skills

Norwegian language (C1)

English language (B2)

Communication skills

Active listening

Customer service orientation

Organizational skills

Job description

Travel Advisor for Nordic Premium Airline SAS with Norwegian

Job Description

Your Responsibilities:

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Our Requirements

• Fluent in written and spoken Norwegian (C1 level) and English (B2 level).
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

What We Offer

• Employee discounts on SAS fares.
• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw.