Travel Advisor for SAS with Norwegian

Concentrix; Kędzierzyn-Koźle; On-site; PLN 42,000 - 64,000; Full time

Benefits offered by this job

Employee discounts on SAS fares

Fully paid 2-month training program (t

International and diverse work环境

Coaching and mentoring to grow skills

Modern office in the heart of Warsaw

Job summary

SAS is seeking a Travel Advisor to handle premium travel inquiries for our Nordic customers, including Norwegian-speaking clients. The role involves assisting with ticket purchases, payments, and resolving travel issues from our Warsaw office.

You will communicate with customers via calls and chat, build trust through attentive service, and maintain high accuracy in all interactions. A collaborative, patient, and organized mindset is essential, with a focus on exceptional customer experiences.

Qualifications

• Fluent in Norwegian (C1) and English (B2) for written and spoken communication.
• Helpful, collaborative, patient, and open-minded.
• Excellent listening and clear communication.
• Highly organized with strong attention to detail.
• Willing to work from our Warsaw office.

Responsibilities

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls / chat.
• Foster enduring relationships with customers for building trust.

Skills

Norwegian

English

Customer service

Communication

Active listening

Attention to detail

Job description

Travel Advisor for Nordic Premium Airline SAS with Norwegian

Job Description

Your Responsibilities:

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Our Requirements

• Fluent in written and spoken Norwegian (C1 level) and English (B2 level).
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

What We Offer

• Employee discounts on SAS fares.
• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw.