Travel Advisor for SAS with Norwegian

Concentrix; Grudziądz; On-site; PLN 42,000 - 64,000; Full time

Benefits offered by this job

Employee discounts on SAS fares

Paid training program

Modern office in Warsaw

Job summary

SAS in Warsaw is seeking a Travel Advisor for Nordic Premium Airline SAS with Norwegian to handle premium travel inquiries. You will assist with ticket purchases, various payment methods, and resolving travel issues.

You will communicate with customers via calls and chat, aiming to build lasting relationships and trust. The role requires fluent Norwegian (C1) and English (B2), a collaborative spirit, and strong organizational skills.

Qualifications

• Fluent in Norwegian (C1) and English (B2).
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Highly organized and accurate.
• Willing to work from the Warsaw office.

Responsibilities

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls/chat.
• Foster enduring relationships with customers for building trust.

Skills

Norwegian language (C1)

English language (B2)

Active listening

Highly organized

Clear communication

Job description

Travel Advisor for Nordic Premium Airline SAS with Norwegian

Job Description

Your Responsibilities:

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Our Requirements

• Fluent in written and spoken Norwegian (C1 level) and English (B2 level).
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

What We Offer

• Employee discounts on SAS fares.
• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw.