Travel Advisor for SAS with Norwegian

Concentrix; Elbląg; On-site; PLN 35,000 - 60,000; Full time

Job summary

Concentrix is hiring a Travel Advisor for Nordic Premium Airline SAS with Norwegian. The role involves handling premium travel inquiries, assisting with ticket purchases, and resolving travel issues. You will communicate via calls and chat, building lasting relationships with customers.

Fluency in Norwegian (C1) and English (B2) is required. The position is based in Warsaw, with an emphasis on accuracy, organization, and customer-centric service.

Qualifications

• Fluent in written and spoken Norwegian (C1) and English (B2).
• Customer-focused with strong communication skills.
• Excellent attention to detail and organization.

Responsibilities

• Be the 1st point of contact for premium travel inquiries.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls / chat.
• Foster enduring relationships with customers for building trust.

Skills

Norwegian (C1)

English (B2)

Active listener

Highly organized

Job description

Travel Advisor for Nordic Premium Airline SAS with Norwegian

Job Description

Your Responsibilities:

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Our Requirements

• Fluent in written and spoken Norwegian (C1 level) and English (B2 level).
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

What We Offer

• Employee discounts on SAS fares.
• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw.