Travel Advisor for SAS with Norwegian

Concentrix; Kraków; On-site; PLN 42,000 - 64,000; Full time

Benefits offered by this job

Employee discounts on SAS fares

Equal opportunities for all

Fully paid 2-month training program

International and diverse work环境

Growth through coaching and mentoring

Modern office in Warsaw

Job summary

SAS in Warsaw is seeking a Travel Advisor to handle premium Nordic inquiries, assist with ticket purchases and payments, and resolve travel issues. You will serve as the first point of contact via phone and chat, delivering service with accuracy and care.

Fluency in Norwegian (C1) and English (B2) is required. The role emphasizes organization and relationship building in an international setting, including a fully paid 2-month training program.

Qualifications

• Fluent in written and spoken Norwegian (C1) and English (B2).
• Helpful, collaborative, enthusiastic, patient and open-minded.
• Highly organized and accurate communicator.

Responsibilities

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls / chat.
• Foster enduring relationships with customers for building trust.

Skills

Norwegian (C1)

English (B2)

Job description

Travel Advisor for Nordic Premium Airline SAS with Norwegian

Job Description

Your Responsibilities:

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Our Requirements

• Fluent in written and spoken Norwegian (C1 level) and English (B2 level).
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

What We Offer

• Employee discounts on SAS fares.
• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw.