Travel Advisor for SAS with Norwegian

Concentrix; Pruszków; On-site; PLN 48,000 - 72,000; Full time

Benefits offered by this job

Employee discounts on SAS fares

Fully paid 2-month training program

International and diverse work culture

Coaching and mentoring

Modern office in Warsaw

Job summary

SAS Nordic Premium Airline with Norwegian is recruiting a Travel Advisor to assist premium customers from the Warsaw office. You will handle inquiries, help with ticket purchases and payments, and support travelers facing difficulties.

Fluent Norwegian (C1) and English (B2) are required, along with strong organizational and communication skills. The role offers an international environment and growth opportunities.

Qualifications

• Fluent in written and spoken Norwegian (C1) and English (B2).
• Enthusiastic, patient, open-minded, and collaborative.
• Highly organized with attention to accuracy and detail.
• Willing to work from the Warsaw office.

Responsibilities

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls / chat.
• Foster enduring relationships with customers for building trust.

Skills

Active listening

Organizational skills

Collaborative spirit

Patience

Open-mindedness

Communication clarity

Job description

Travel Advisor for Nordic Premium Airline SAS with Norwegian

Job Description

Your Responsibilities:

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Our Requirements

• Fluent in written and spoken Norwegian (C1 level) and English (B2 level).
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

What We Offer

• Employee discounts on SAS fares.
• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw.