Travel Advisor for SAS with Norwegian

Concentrix; Gorzów Wielkopolski; On-site; PLN 56,000 - 100,000; Full time

Benefits offered by this job

SAS fare discounts

2-month training program

Professional development

Diversity & inclusion

Modern Warsaw office

Job summary

Concentrix is hiring a Travel Advisor for Nordic Premium Airline SAS with Norwegian in our Warsaw office. You will handle premium travel inquiries as the first point of contact, assist with ticket purchases, and guide customers through travel issues with calm, precise communication.

You will chat or call customers, build lasting relationships, and participate in a fully paid two-month training program to develop product knowledge and service excellence within a diverse, supportive team.

Qualifications

• Fluent in written and spoken Norwegian (C1) and English (B2).
• Helpful and collaborative spirit.
• Enthusiastic, patient and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.

Responsibilities

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Skills

Norwegian (C1)

English (B2)

Customer service

Active listening

Clear communication

Organized

Job description

Travel Advisor for Nordic Premium Airline SAS with Norwegian

Job Description

Your Responsibilities:

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Our Requirements

• Fluent in written and spoken Norwegian (C1 level) and English (B2 level).
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

What We Offer

• Employee discounts on SAS fares.
• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw.