Travel Advisor for SAS with Norwegian

Concentrix; Bielsko-Biała; On-site; PLN 48,000 - 60,000; Full time

Benefits offered by this job

Employee discounts on SAS fares

International and diverse work env.

Fully paid 2-month training program

Career growth through coaching andMent

Modern office in Warsaw city center

Job summary

Concentrix in Warsaw is seeking a Travel Advisor to handle premium Nordic travel inquiries. You will assist with ticket purchases, payments, and resolving travel issues while guiding customers via calls and chat. The role requires Norwegian (C1) and English (B2) proficiency and a strong, service-oriented mindset.

The position offers an office-based role in Warsaw, with a 2-month paid training program and opportunities for growth in an international environment.

Qualifications

• Fluent in written and spoken Norwegian (C1) and English (B2).
• Helpful, collaborative, enthusiastic, patient, and open-minded.
• Excellent communication and active listening.
• Highly organized with attention to detail.
• Able to work from Warsaw office.

Responsibilities

• Be the first contact for premium travel inquiries.
• Assist with airline ticket purchases and payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls or chat.
• Build trusting relationships with customers.

Skills

Norwegian language proficiency

English language proficiency

Active listening

Communication skills

Organized

Job description

Travel Advisor for Nordic Premium Airline SAS with Norwegian

Job Description

Your Responsibilities:

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Our Requirements

• Fluent in written and spoken Norwegian (C1 level) and English (B2 level).
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

What We Offer

• Employee discounts on SAS fares.
• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw.