Travel Advisor for SAS with Norwegian

Concentrix; Puławy; On-site; PLN 48,000 - 60,000; Full time

Benefits offered by this job

SAS fare discounts

2-month paid training program

International work environment

Coaching and mentoring

Modern Warsaw office

Job summary

Concentrix seeks a Travel Advisor to handle premium airline inquiries for SAS and Norwegian customers in Warsaw. You will assist with ticket purchases, payments, and resolving travel issues, communicating with customers via calls and chat while building lasting relationships.

The role requires Norwegian (C1) and English (B2), strong organizational skills, and a collaborative mindset. You will work from our Warsaw office in a dynamic, international environment.

Qualifications

• Fluent in Norwegian (C1) and English (B2) for written and spoken communication.
• Strong interpersonal and collaborative mindset.
• Highly organized and precise.

Responsibilities

• Be the first point of contact for premium travel inquiries.
• Assist in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls or chat.
• Foster enduring relationships with customers to build trust.

Skills

Norwegian C1

English B2

Active listening

Clear communication

Job description

Travel Advisor for Nordic Premium Airline SAS with Norwegian

Job Description

Your Responsibilities:

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Our Requirements

• Fluent in written and spoken Norwegian (C1 level) and English (B2 level).
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

What We Offer

• Employee discounts on SAS fares.
• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw.