Travel Advisor for SAS with Norwegian

Concentrix; Dębica; On-site; PLN 70,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

Equal opportunity

Training program

International environment

Coaching & mentoring

Modern Warsaw office

Job summary

SAS Nordic Premium Airline seeks a Travel Advisor in Warsaw to handle premium inquiries and ticket purchases. You will assist passengers by phone and chat, resolve travel issues, and build trust with customers.

Fluency in Norwegian (C1) and English (B2) is required, with strong communication and organizational skills. You will join an international, diverse team and receive a fully paid training program.

Qualifications

• Fluent in Norwegian (C1) and English (B2) in written and spoken form.
• Helpful, collaborative spirit and enthusiastic, patient attitude.
• Active listener with clear, easy communication and high attention to detail.
• Highly organized and able to work from the Warsaw office.

Responsibilities

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls / chat.
• Foster enduring relationships with customers for building trust.

Skills

Norwegian C1

English B2

Active listening

Clear communication

Highly organized

Patient and open-minded

Job description

Travel Advisor for Nordic Premium Airline SAS with Norwegian

Job Description

Your Responsibilities:

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Our Requirements

• Fluent in written and spoken Norwegian (C1 level) and English (B2 level).
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

What We Offer

• Employee discounts on SAS fares.
• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw.