Travel Advisor for SAS with Norwegian

Concentrix; Sosnowiec; On-site; PLN 60,000 - 78,000; Full time

Benefits offered by this job

Employee discounts on SAS fares

Equal opportunities for all

Fully paid 2-month training program

International and diverse work environ

Coaching and mentoring to grow skills

Modern office in Warsaw

Job summary

SAS, a Nordic premium airline, is seeking a Travel Advisor to assist customers with premium travel inquiries from our Warsaw office. You will help customers purchase airline tickets, handle payments, resolve travel issues, and support passengers by phone and chat.

Fluent Norwegian (C1) and English (B2) are required, along with strong listening, organization, and customer-service skills. Join our diverse team and enjoy a two-month paid training and growth opportunities.

Qualifications

• Fluent in Norwegian (C1) and English (B2)
• Helpful and collaborative spirit
• Enthusiastic, patient, and open-minded
• Active listener and clear communicator
• Highly organized
• Willing to work from Warsaw office

Responsibilities

• Be the 1st point of contact for premium travel inquiries
• Help in purchasing airline tickets and handling payments
• Support customers with travel difficulties
• Assist passengers via calls and chat
• Foster enduring relationships to build trust

Skills

Norwegian

English

Customer service

Active listening

Organized

Job description

Travel Advisor for Nordic Premium Airline SAS with Norwegian

Job Description

Your Responsibilities:

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Our Requirements

• Fluent in written and spoken Norwegian (C1 level) and English (B2 level).
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

What We Offer

• Employee discounts on SAS fares.
• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw.