Travel Advisor for SAS with Norwegian

Concentrix; Leszno; On-site; PLN 67,000 - 100,000; Full time

Benefits offered by this job

SAS fares discounts

Training program fully paid

International work environment

Coaching & mentoring

Modern Warsaw office

Job summary

SAS is seeking a Travel Advisor based in Warsaw to assist premium customers in Nordic routes. You will handle inquiries, tickets, payments, and travel difficulties while delivering high-quality service.

You will communicate in Norwegian and English, fostering trust and building long‑term relationships with travelers in a dynamic, international environment.

Qualifications

• Fluent in Norwegian (C1) and English (B2) both written and spoken.
• Helpful, collaborative, and customer‑oriented mindset.
• Strong listening, communication, and organizational skills.

Responsibilities

• Be the first contact point for premium travel inquiries.
• Assist with airline ticket purchases and various payment methods.
• Support customers with travel difficulties and issues.
• Assist passengers via calls and chat channels.
• Build lasting customer relationships to foster trust.

Skills

Norwegian (C1)

English (B2)

Job description

Travel Advisor for Nordic Premium Airline SAS with Norwegian

Job Description

Your Responsibilities:

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Our Requirements

• Fluent in written and spoken Norwegian (C1 level) and English (B2 level).
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

What We Offer

• Employee discounts on SAS fares.
• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw.