Travel Advisor for SAS with Norwegian

Concentrix; Tarnowskie Góry; On-site; PLN 32,000 - 52,000; Full time

Benefits offered by this job

Employee discounts on SAS fares

Equal opportunities for all

Fully paid 2-month training program

International and diverse work环境

Coaching and mentoring

Modern office in Warsaw

Job summary

Concentrix is seeking a Travel Advisor to handle premium travel inquiries for SAS customers in Norwegian and English. The role includes assisting with ticket purchases, payments, and resolving travel issues from our Warsaw office.

You will engage via calls and chat, building lasting customer relationships with accuracy and care. Ideal candidates are fluent in Norwegian (C1) and English (B2), highly organized, and patient.

Qualifications

• Fluent in Norwegian (C1) and English (B2).
• Helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener with clear communication.
• Accurate, precise, and highly organized.
• Willing to work from our Warsaw office.

Responsibilities

• Be the 1st point of contact for premium travel inquiries.
• Assist with purchasing airline tickets and handling payments.
• Support customers with travel difficulties.
• Assist passengers via calls and chat.
• Build enduring relationships to earn trust.

Skills

Norwegian (C1)

English (B2)

Active listening

Customer service

Attention to detail

Highly organized

Job description

Travel Advisor for Nordic Premium Airline SAS with Norwegian

Job Description

Your Responsibilities:

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Our Requirements

• Fluent in written and spoken Norwegian (C1 level) and English (B2 level).
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

What We Offer

• Employee discounts on SAS fares.
• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw.