Travel Advisor for SAS with Norwegian

Concentrix; Ostrowiec Świętokrzyski; On-site; PLN 39,000 - 61,000; Full time

Benefits offered by this job

Employee discounts on SAS fares

Equal opportunities for all

Two-month paid training program

International and diverse work环境

Coaching and mentoring for growth

Modern office in Warsaw

Job summary

Concentrix in Warsaw is seeking a Travel Advisor to handle premium travel inquiries for SAS Nordic with Norwegian language support. The role involves helping customers purchase airline tickets, processing payments, and assisting with travel issues while communicating via calls and chat.

You will build lasting customer relationships, need fluency in Norwegian and English, and demonstrate strong organizational skills in a dynamic office setting.

Qualifications

• Must be fluent in Norwegian (C1) and English (B2) written and spoken.
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient and open-minded.
• Active listener with clear communication and attention to detail.
• Highly organized and reliable in fast-paced service.
• Office-based role in Warsaw.

Responsibilities

• Be the first point of contact for premium travel inquiries.
• Assist with purchasing airline tickets and different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls and chat.
• Build enduring relationships to foster trust and repeat business.

Job description

Travel Advisor for Nordic Premium Airline SAS with Norwegian

Job Description

Your Responsibilities:

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Our Requirements

• Fluent in written and spoken Norwegian (C1 level) and English (B2 level).
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

What We Offer

• Employee discounts on SAS fares.
• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw.