Travel Advisor for SAS with Norwegian

Concentrix; Starogard Gdański; On-site; PLN 42,000 - 66,000; Full time

Benefits offered by this job

Employee discounts on SAS fares

Equal opportunities for all

Fully paid 2-month training program

International and diverse work enviro?

Coaching and mentoring

Job summary

SAS Nordic Premium Airline SAS is seeking a Travel Advisor based in Warsaw to be the first point of contact for premium travel inquiries. You will assist with ticket purchases, payments, and resolving travel issues by phone or chat.

You speak Norwegian at C1 and English at B2, are highly organized, patient, and detail-oriented. The role offers a modern Warsaw office and an intensive two-month training program with a dedicated buddy.

Qualifications

• Fluent in written and spoken Norwegian at C1 and English at B2.
• Helpful, collaborative, patient and open-minded.
• Excellent listening and clear communication; highly organized.

Responsibilities

• Be the 1st point of contact for premium travel inquiries.
• Assist in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls and chat.
• Foster enduring relationships with customers to build trust.

Skills

Norwegian (C1)

English (B2)

Customer service

Active listening

Organized

Job description

Travel Advisor for Nordic Premium Airline SAS with Norwegian

Job Description

Your Responsibilities:

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Our Requirements

• Fluent in written and spoken Norwegian (C1 level) and English (B2 level).
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

What We Offer

• Employee discounts on SAS fares.
• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw.