Transfer Agency Investor on Boarding Supervisor

Brown Brothers Harriman; Kraków; Hybride; PLN 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Culture Celebration Day

Community Service Day

Private medical care

Life Insurance

Employee Assistance Program

Professional trainings and qualific.

Wellbeing Program

Online Social Fund platform

Social, sport and integration events

Onboarding Program for new hires

Résumé du poste

Brown Brothers Harriman in Kraków is seeking a Transfer Agency Supervisor to lead AML/KYC due diligence for shareholder accounts and new openings. The role demands accuracy, high client satisfaction, and the ability to manage a demanding workload in a fast-paced environment.

You will validate investor documentation, work to tight SLAs, and collaborate across BBH offices. Fluency in English (minimum B2/C1) and 5+ years in related fields are required.

Qualifications

• BA/MS degree in finance, economics, business, law, or related field.
• Minimum 5 years of experience in Transfer Agency, AML/KYC, investor services or fund administration.
• Understanding AML/KYC requirements, investor documentation standards, and operational risk controls.
• Ability to manage a broad portfolio of clients and deliver under tight deadlines.
• Fluency in English (minimum B2/C1) is mandatory.

Responsabilités

• Assessing and validating investor documentation against internal procedures and AML/KYC requirements.
• Operating within SLAs while prioritizing and working under time pressure.
• Building and maintaining relationships with clients, investors, and stakeholders.
• Reviewing sources for client due diligence (e.g. Stock Exchange).
• Ensuring adherence to policies and procedures with evidence.
• Performing data updates with quality, audit trails and controls.
• Staying updated on industry initiatives and training.
• Cooperating with BBH offices to resolve complex cases and support service delivery.

Connaissances

AML/KYC

Investor services

Risk controls

Client relationships

Supervisory experience

Formation

BA/MS degree in finance, economics, business, law, or related field

Description du poste

At BBH, Partnership is more than a form of ownership-it's our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what's next, this is the right place to build a fulfilling career.

Location : Kraków

Type of work : Full time

Hybrid model 3 days per week in the office /2 days for a parent of a child up to 4 years old

We value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role.

Brown Brothers Harriman is currently recruiting a Transfer Agency Supervisor to join our Transfer Agency Team. In this role, you you'll drive AML/KYC due diligence checks on all shareholder accounts: existing accounts and/or new account openings within the department with the objective to achieve overall accuracy and high client satisfaction. To be successful, you'll need to display a high degree of professionalism and integrity through your work, have AML experience within the financial industry, be a capable team player and able to manage a demanding workload. As the team is responsible for handling requests related to investors' daily activities, the ability to work in a very dynamic environment is required.

On this position you will be responsible for:

• Assessing and validating investor documentation against internal procedures, AML/KYC requirements, and market standards
• Operating within agreed business SLAs while independently managing priorities and working effectively under time pressure
• Building and maintaining excellent relationships with clients, investors, and stakeholders
• Review publicly available sources for information pertaining to client due diligence (e.g. Stock Exchange)
• Ensure that policies and procedures are adhered to on a daily basis and have this evidenced
• Performing accurate system updates and ensuring that data quality, audit trail, and control requirements are maintained
• Remain knowledgeable of changing industry initiatives (attend to presentations from Supervisor/Manager, work sessions & personal effort-training)
• Establish contacts with all areas and all levels at inter departmental
• Cooperating closely with other teams across BBH offices to resolve complex cases and support end-to-end service delivery
• Ensuring accuracy, timeliness, and completeness of all related tasks
• Delivering high-quality work with attention to detail
• Complying with all firm policies and procedures
• Investigating queries, raising with relevant parties, and escalating when needed
• Supporting quality checks, identifying recurring issues, and contributing to process improvements and risk reduction initiatives

What we're looking for:

• BA/MS degree in finance, economics, business, law, or a related field and/or equivalent work experience
• Minimum 5 years of relevant experience in Transfer Agency, AML/KYC, investor services, fund administration, or a similar financial services environment
• Understanding of AML/KYC requirements, investor documentation standards, and operational risk controls
• Ability to manage a broad portfolio of clients, prioritize complex workloads, and deliver within tight deadlines
• Ability to work under pressure in a dynamic environment
• Ability to work independently, take ownership of assigned tasks, and demonstrate sound judgment in resolving issues
• Written and verbal communication skills, with the ability to interact with internal and external stakeholders
• Strong problem-solving skills, with the ability to identify risks and escalation appropriately
• Fluency in English is mandatory, with a minimum B2+/C1 level preferred
• Demonstrated ability to identify process improvements and contribute to efficiency, quality, and risk mitigation initiatives

What We Offer:

• To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance
• Private medical care
• Life Insurance
• Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues.
• Professional trainings and qualification support
• Wellbeing Program
• Online Social Fund benefit platform
• Social, sport and integration events
• Onboarding Program for new hires

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn't followed a traditional path, includes alternative experiences, or doesn't meet every qualification or skill listed in the job description.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial servic