Transfer Agency Investor on Boarding Supervisor

Brown Brothers Harriman & Co.; Kraków; Hybrid; PLN 70,000 - 110,000; Full time

Benefits offered by this job

Private medical care

Life Insurance

Employee Assistance Program

Wellbeing Program

Professional trainings and qualifier

Job summary

Brown Brothers Harriman (BBH) in Kraków is seeking a Transfer Agency Supervisor to join the Transfer Agency Team. You will drive AML/KYC due diligence checks on shareholder accounts, including existing accounts and new openings, with a focus on accuracy and high client satisfaction.

The role requires AML experience in financial services, professionalism, and the ability to manage a demanding workload in a dynamic environment; you will interact with investors, clients and internal stakeholders

Qualifications

• BA/MS degree in finance, economics, business, law, or related field.
• Minimum 5 years of relevant experience in Transfer Agency, AML/KYC, investor services, fund administration, or similar financial services.
• Fluency in English (minimum B2+/C1 preferred).

Responsibilities

• Assess investor documentation against AML/KYC requirements and internal standards.
• Operate within SLAs while managing priorities under time pressure.
• Build and maintain relationships with clients, investors and stakeholders.
• Review external sources for client due diligence information.
• Ensure adherence to policies and maintain data quality and audit trails.
• Collaborate with BBH offices to resolve complex cases and support service delivery.
• Assist quality checks and contribute to process improvements.

Skills

AML/KYC experience

English proficiency

Time management

Client communication

Education

BA/MS degree in finance, economics, business, law, or related field

Job description

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career. Location: Kraków Type of work: Full time Hybrid model 3 days per week in the office /2 days for a parent of a child up to 4 years old At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application!

Brown Brothers Harriman is currently recruiting a Transfer Agency Supervisor to join our Transfer Agency Team. In this role, you will drive AML/KYC due diligence checks on all shareholder accounts: existing accounts and/or new account openings within the department with the objective to achieve overall accuracy and high client satisfaction. To be successful, you’ll need to display a high degree of professionalism and integrity through your work, have AML experience within the financial industry, be a capable team player and able to manage a demanding workload. As the team is responsible for handling requests related to investors’ daily activities, the ability to work in a very dynamic environment is required.

On this position you will be responsible for:

• Assessing and validating investor documentation against internal procedures, AML/KYC requirements, and market standards
• Operating within agreed business SLAs while independently managing priorities and working effectively under time pressure
• Building and maintaining excellent relationships with clients, investors, and stakeholders
• Review publicly available sources for information pertaining to client due diligence (e.g. Stock Exchange)
• Ensure that policies and procedures are adhered to on a daily basis and have this evidenced
• Performing accurate system updates and ensuring that data quality, audit trail, and control requirements are maintained
• Remain knowledgeable of changing industry initiatives (attend to presentations from Supervisor/Manager, work sessions & personal effort-training)
• Establish contacts with all areas and all levels at inter departmental
• Cooperating closely with other teams across BBH offices to resolve complex cases and support end-to-end service delivery
• Ensuring accuracy, timeliness, and completeness of all related tasks
• Delivering high-quality work with attention to detail
• Complying with all firm policies and procedures
• Investigating queries, raising with relevant parties, and escalating when needed
• Supporting quality checks, identifying recurring issues, and contributing to process improvements and risk reduction initiatives

What we’re looking for:

• BA/MS degree in finance, economics, business, law, or a related field and/or equivalent work experience
• Minimum 5 years of relevant experience in Transfer Agency, AML/KYC, investor services, fund administration, or a similar financial services environment
• Understanding of AML/KYC requirements, investor documentation standards, and operational risk controls
• Ability to manage a broad portfolio of clients, prioritize complex workloads, and deliver within tight deadlines
• Ability to work under pressure in a dynamic environment
• Ability to work independently, take ownership of assigned tasks, and demonstrate sound judgment in resolving issues
• Written and verbal communication skills, with the ability to interact with internal and external stakeholders
• Strong problem-solving skills, with the ability to identify risks and escalating appropriately
• Fluency in English is mandatory, with a minimum B2+/C1 level preferred
• Demonstrated ability to identify process improvements and contribute to efficiency, quality, and risk mitigation initiatives

What We Offer:

• To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance
• Private medical care
• Life Insurance
• Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues.
• Professional trainings and qualification support
• Wellbeing Program
• Online Social Fund benefit platform
• Social, sport and integration events
• Onboarding Program for new hires

We value diverse experiences. We value diverse experiences and transferrable skillsets.

About BBH: Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us. We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development - so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice - creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often - pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours. Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially. Brown Brothers Harriman (BBH) is a global financial services firm known for premium service and specialist expertise. BBH works with leading asset managers, financial institutions, private businesses and their owners, wealthy families, and sophisticated institutional investors. As a private partnership, we are uniquely built to put clients first and create success that lasts. We believe our success starts with yours. At BBH, partnership is more than just a form of ownership - it’s our approach to business and relationships. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. No matter where you sit in the organization, everyone is empowered to contribute their ideas and perspective. BBHers can pick up the phone and call any colleague, and they are happy to help - which is why expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. Delivering for our clients and each other energizes us. We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often - pushing the boundaries of innovation. Every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.