Technical Support Engineer

Infosys BPM; Warszawa; On-site; PLN 70,000 - 100,000; Full time

Benefits offered by this job

Global IT environment

Professional growth

Exposure to enterprise technologies

Collaborative work culture

Job summary

Infosys BPM is seeking a Technical Support Engineer to deliver high-quality on-site IT support in Warsaw, Poland. The role focuses on end-user computing, incident resolution, and excellent customer service in Polish and English.

You will troubleshoot devices and applications, maintain documentation, and collaborate with internal teams and vendors to ensure efficient service delivery in a dynamic, global IT environment.

Qualifications

• Fluent in Polish and English and ready for on-site work.
• Experience in IT support, help desk, desktop support or similar customer-facing role.
• Knowledge of end-user support, operating systems, software installation and troubleshooting.
• Experience handling incidents, requests and problem management within SLAs.

Responsibilities

• Provide support for end-user devices, applications, and operating systems.
• Diagnose and resolve hardware, software, and system-related issues.
• Manage incidents, service requests, and problem tickets within SLA targets.
• Monitor and troubleshoot performance-related issues.
• Assist users with technical guidance and training.
• Maintain technical documentation and support continuous improvement initiatives.
• Collaborate with internal teams, vendors, and third-party support providers.

Skills

Polish & English

IT Support

Customer-facing

Microsoft technologies

Job description

Role: Technical Support Engineer with Polish & English

Location: Warsaw, Poland- 100% On-site

About us:

Infosys BPM is a leading international digital services and consulting company. We support companies in 59 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!

About the Role:

We are looking for a motivated and customer-focused Support Engineer to join our team in Warsaw. In this role, you will provide technical support for end-user computing (EUC) environments, ensuring excellent user experience and timely resolution of incidents and service requests. The ideal candidate will have strong troubleshooting skills, experience supporting Microsoft technologies, and excellent communication skills in both Polish and English.

Required Qualifications:

• Fluent in Polish and English
• Experience in IT Support, Help Desk, Desktop Support, or a similar customer-facing role
• Knowledge of end-user support, operating systems, software installation, and troubleshooting
• Experience handling incidents, requests, and problem management within SLAs
• Good understanding of Microsoft technologies
• Strong communication, customer service, and problem-solving skills

Key Responsibilities:

• Provide support for end-user devices, applications, and operating systems
• Diagnose and resolve hardware, software, and system-related issues
• Manage incidents, service requests, and problem tickets within SLA targets
• Monitor and troubleshoot performance-related issues
• Assist users with technical guidance and training
• Maintain technical documentation and support continuous improvement initiatives
• Collaborate with internal teams, vendors, and third-party support providers

What We Offer:

• Opportunity to work in a global and dynamic IT environment.
• Professional growth and learning opportunities.
• Exposure to enterprise-level technologies and processes.
• Collaborative and inclusive work culture.
• Join Infosys Poland and help deliver exceptional IT support experiences to clients and end users across the organization.