Desktop Support Engineer - Krakow

QUINTESSENTIAL BRANDS UK GROUP LTD; Kraków; On-site; PLN 89,000 - 134,000; Full time

Job summary

ESP Global Services is seeking an IT Technician to provide hands-on technical support in a secure, high-tech environment in Kraków, Poland. The role involves desktop, network, and infrastructure support with an emphasis on incident management and customer service.

The candidate will work on-site, collaborate with local and international teams, and ensure business-critical systems remain operational. Polish (C2) and English (B2) proficiency are required, along with ITIL-aligned processes.

Qualifications

• 2+ years of IT infrastructure support experience.
• Polish language level C2 and English level B2.
• Solid Windows operating system knowledge.
• Microsoft Office 365 troubleshooting experience.
• Wireless networking knowledge.
• Understanding of network protocols, server hardware and configurations.
• Experience with Active Directory.

Responsibilities

• Install, configure and troubleshoot desktops, laptops, printers and peripherals.
• Provide hardware break-fix support and diagnostics.
• Support Windows OS and Microsoft 365 environments.
• Administer and support Active Directory users.
• Provide Smart Hands support for network and infrastructure teams.
• Troubleshoot basic LAN/WAN connectivity.
• Support wireless networks.
• Follow ITIL-based incident, request and change management.

Skills

IT infrastructure support

Polish (C2)

English (B2)

Windows OS

Microsoft 365

Wireless networking

Active Directory

LAN/WAN concepts

Tools

Active Directory

Job description

• Location PL55: Aleja Pokoju 18B,,Bldg. B3 of Fabryczna Office Park,Cracow, 31 564,Poland
• Job Category Desktop Support, Service Desk & IT Helpdesk, Technical Engineering
• Industry Technology, Information technology, Telecommunications
• Employee Type ESP - Fixed Term Employee

Contact information

• Contact Name Talent Acquisition Team
• Contact Email [e-mail]

About the job:

Join a global IT services company supporting a leading organization in the aerospace industry. We are looking for an experienced IT Technician to provide hands‑on technical support within a secure, professional environment.

This role is ideal for candidates currently working as an IT Technician, IT Support Specialist, Desktop Support Engineer, or Infrastructure Technician.

You will support users, maintain IT equipment and infrastructure, troubleshoot technical issues, and ensure a high-quality service experience. Working closely with local and international teams, you will play a key role in keeping business‑critical systems operational.

Working hours

on‑site, Monday–Friday, 08:30–17:30

What will you do:

• Installation, configuration and troubleshooting of desktops, laptops, printers and peripheral devices
• Hardware break-fix support and diagnostics
• Windows operating system and Microsoft 365 support
• Active Directory user administration and support
• Smart Hands support for network and infrastructure teams
• Basic LAN/WAN connectivity troubleshooting
• Wireless network support
• Incident, Request and Change management following ITIL processes

Requirements

What will you bring to ESP?

• 2+ years of experience providing IT infrastructure support, including hardware, software, and operating system troubleshooting
• Proficient in Polish - C2 and English - B2
• Good command of Windows O/S
• Microsoft Office 365 troubleshooting experience
• Wireless networking knowledge
• Understanding of network protocols, server hardware and configurations
• Experience with Active Directory
• Advantage: Basic knowledge of LAN-WAN setups and concepts
• Continuous training and access to our ESP Learning Platform with pathways to certification.
• Career Growth: Opportunity to work in a secure, high-tech environment, within the aerospace sector
• Diverse Team : Work in a global, innovative environment.
• Impactful Role : Keep businesses running smoothly with your IT expertise.
• Wide Exposure : Gain valuable experience across multiple industries and clients to grow your technical and professional toolkit.

Who are we:

ESP Global Services is a leading provider of customized IT support solutions to clients across the globe. From delivering seamless day‑to‑day IT support to managing complex technology projects, we are trusted by global businesses and the aviation industry to meet demanding service levels and security requirements.
Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.

Note: Native‑level Polish language skills are mandatory due to the site's secure nature and end‑user support requirements.

ESP Global Services is an equal opportunity employer, and we value collaboration, passion, and drive for development. What about you?