Technical Support Engineer(VM and Networking)

LTM; Kraków; On-site; PLN 60,000 - 80,000; Full time

Job summary

LTM is looking for a Technical Support Engineer specializing in VM and Networking to join our Krakow team. This role involves providing technical support for Azure customers, resolving complex technical issues, and collaborating with engineering teams.

The ideal candidate should have strong knowledge of Azure Platform, Networking, and experience troubleshooting in cloud environments. Full-time, onsite role with the possibility of rotational shifts.

Qualifications

• Proficiency in Azure Platform and virtualization.
• Familiarity with Active Directory, Security, OS Internals.
• Understanding of Virtualization concepts and administration.

Responsibilities

• Provide technical support to Azure customers.
• Identify tools and processes for customer issue assessment.
• Collaborate with PG engineering and operations team.

Skills

Knowledge of Windows Azure Platform

Networking concepts

Hands-on with PowerShell scripting

Experience with Hyper-V

Job description

Overview

Technical Support Engineer (VM and Networking)
Location: Krakow, Poland
Mode: Onsite (with potential rotational / weekend shifts)
Hiring Type: sub-con/B2B/Fixed Term contract
Duration: 6 months with possible extension

Responsibilities

• Provide technical support to Azure customers by resolving escalated, complex technical issues on the Azure Platform and delivering Azure Technical Support against CPE and workflow efficiency targets.
• Identify required tools, cloud access, training, processes or capabilities to assess customer issues in less than 15 minutes.
• Keep escalations to PG operations below 10% of the volume; collaborate closely with PG engineering and operations and other CTS engineers.
• Contribute to the implementation of Azure Platform support capabilities with PG and Azure Supportability PMs; identify technology or process readiness needs and work with Training PMs and Tech Leads to ensure team readiness.
• Engage with technology-specific depth queues for customer incident resolution when required.
• Meet defined measurements: achieve CPE team goals, time to resolution or escalation, maintain a competitive response time, maintain technical skills through ongoing readiness and Platform training, and contribute to future Microsoft cloud support capabilities.

Technical Skills / Qualifications

• Knowledge of one or two of: Windows Azure Platform, Operating System/Virtualization, Networking.
• Familiarity with Active Directory, Security, OS Internals concepts.
• Understanding of Virtualization concepts and virtual system administration; experience with Hyper-V configuration and administration.
• Networking concepts including VIPs, NAT, DNS; familiarity with networking tools (ping, tracert, tracemon, Wireshark).
• Understanding of load balancing, geo-redundancy, CDN and VPN technologies (preferred).
• Understanding of the OSI model and related concepts.
• Experience with virtualization in cloud contexts; familiarity with cloud providers such as VMware, GCP, AWS.
• Experience with Windows Server or Linux environments; understanding of OS concepts (Windows OS, Linux OS such as CentOS, Ubuntu, RHEL), Active Directory, Networking, Storage.
• Troubleshooting and resolving issues related to VM availability, performance, scalability and security; work on RCAs as per customer requirements.
• Hands-on with PowerShell scripting; JSON template deployments (added advantage).
• Any prior experience with Azure services (IaaS) is preferred.
• Ability to resolve customer issues including complex technical scenarios integrating several cloud capabilities (Microsoft Azure, Virtual Machines, Storage, Networking) and service considerations such as availability and quality.