Technical Support Engineer--Security/Compliance

LTM; Kraków; On-site; PLN 111,600 - 167,400; Full time

Job summary

LTM is looking for a Technical Support Engineer in Krakow, Poland, to focus on IT infrastructure and antivirus protection. The role requires understanding of Defender for Endpoint, troubleshooting skills, and cybersecurity knowledge.

Candidates should have 3-5 years of experience in IT support and hold an Associate degree in a relevant field. The position is onsite with potential weekend shifts and a fixed-term contract of 6 months.

Qualifications

• 3-5 years experience in IT infrastructure troubleshooting and support in large environments.
• Experience with Microsoft Defender antivirus and Defender for Endpoint.
• Excellent problem-solving and troubleshooting skills.

Responsibilities

• Understand IT infrastructure solutions, focusing on Defender for Endpoint and antivirus protection.
• Monitor antivirus and EDR solutions and mitigate threats.
• Support customers in identifying and addressing infrastructure vulnerabilities.
• Collaborate with team members to expand capabilities.

Skills

Troubleshooting

Microsoft Defender antivirus

Cybersecurity best practices

IT infrastructure support

Education

Associate degree in Computer Science, Information Systems, or Engineering

Job description

Role: Technical Support Engineer(Security/Compliance)

• Location: Krakow, Poland
• Mode: Onsite (with potential rotational / weekend shifts)
• Hiring Type: sub-con/ B2B/Fixed Term contract
• Duration: 6 months with possible extension

Responsibilities

• Understanding of IT infrastructure solutions, with a focus on Defender for Endpoint and Defender antivirus protection.
• Understanding Defender antivirus software and EDR.
• Monitor antivirus and EDR s and how to mitigate threats.
• Support customers of the IT team to identify and address infrastructure vulnerabilities.
• Understanding of security policies and procedures related to antivirus and EDR protection.
• Troubleshoot and resolve infrastructure-related issues, including antivirus and EDR related problems.
• Understanding of latest cybersecurity trends and best practices.
• Collaborate with other team members and share knowledge to expand the teams’ capabilities.

Requirements

• Minimum Associate degree with preferable emphasis in Computer Science, Computer Information Systems, Computer Engineering
• At least 3-5 years of experience in IT infrastructure troubleshoot, research, and support in large production environments
• Experience with Microsoft Defender antivirus and Defender for Endpoint solutions.
• Excellent troubleshooting and problem-solving skills.
• Ability to work independently and as part of a team.