Technical Support Associate II – Customer Care

Align Technology, Inc.

Wrocław

On-site

PLN 78,000 - 95,000

Full time

14 days+

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Benefits offered by this job

Private medical care

Multisport card

Private life insurance

Meal subsidies

Discounts on company products

Job summary

Align Technology, Inc. is seeking an Associate Customer Care Representative II for the EMEA-Poland region.

The role involves assisting customers and internal teams with technical support across pre- and post-sales activities, handling requests via phone, email, chat and SMS, and documenting interactions in the CRM system. You will troubleshoot hardware and software issues, guide customers through setups and configurations, perform remote diagnostics, and ensure timely resolutions while complying

Qualifications

High school diploma required; technical degree a plus.
0-2 years of related experience; strong English proficiency.
Proficient in CRM systems and Microsoft Office.
Able to communicate technical information to non-technical users.

Responsibilities

Interact with customers, sales and service reps to provide technical assistance.
Handle pre-sales and post-sales support tasks.
Receive requests via phone, email, chat and SMS; document in CRM.
Troubleshoot hardware and software issues and perform remote diagnostics.
Assist with product setup, connectivity, system configuration, and equipment replacements.
Escalate to the appropriate team when needed.
Adhere to Quality Management System guidelines and complete required training.