Enterprise Technical Advisor - AI CRM & SaaS Support

Creatio; Poland; Remote; PLN 180,000 - 260,000; Full time

Job summary

Creatio, the AI CRM and workflow platform, is seeking a Technical Advisor to join our Global Customer Support Division in Poland. You will serve as the primary technical contact for enterprise customers across MEA/America/Europe, guiding architecture, configurations, and proactive optimization to maximize platform value.

You will lead technical workshops, manage escalations, and provide strategic guidance on performance, integrations, and best practices. Fluent English is required.

Qualifications

• 4+ years in enterprise technical support or TAM/TA roles in B2B SaaS.
• Experience with Creatio or similar low-code/no-code, CRM, or SaaS platforms.
• Hands-on with APIs, integrations, SQL, cloud infra, and performance tuning.

Responsibilities

• Technical Account Ownership: dedicated technical contact for assigned enterprise accounts, owning escalations and platform usage.
• Escalation Case Management: collaborate with Support, Product, and RCD to resolve incidents and ensure SLA compliance.
• Proactive Monitoring and Risk Prevention: monitor system health, identify risks, and provide actionable mitigations.
• Platform Enablement Consulting: guide customers on best practices, feature enablement, architecture, and performance optimization.
• Strategic Engagement Advocacy: participate in QBRs and strategic reviews; provide customer insights to influence roadmaps.

Skills

Advanced English

Enterprise support

Stakeholder management

Workshop facilitation

Tools

APIs

Integrations

SQL

IIS

Redis

SQL Server

Grafana

Zabbix

Job description

Creatio, the AI CRM and workflow platform, is seeking a Technical Advisor to join our Global Customer Support Division in Poland. You will serve as the primary technical contact for enterprise customers across MEA/America/Europe, guiding architecture, configurations, and proactive optimization to maximize platform value.

You will lead technical workshops, manage escalations, and provide strategic guidance on performance, integrations, and best practices. Fluent English is required.