Global Support Operator: Case Handling & Knowledge Base

Creatio; Ląd; On-site; PLN 42,000 - 52,000; Full time

Benefits offered by this job

Growth & Development

Flexibility & Well-Being

Recognition & Impact

Innovative Culture

Benefits & Rewards Package

Job summary

Creatio is seeking a Support Operator to join our Global Customer Support Division in Poland. The role focuses on high-quality case handling, user consultations, and continuous improvement of support processes and knowledge base content. The position is based in Poland.

You will manage support cases, provide product guidance, and assist customers via phone, chat, and email, with opportunities to perform remote sessions and contribute to knowledge base enhancements.

Qualifications

• Experience in customer or technical support roles.
• Strong verbal and written communication skills.
• Ability to explain technical concepts clearly to users.

Responsibilities

• Handle and distribute incoming support cases with proper prioritization.
• Provide expert guidance on Creatio products and related services.
• Perform remote sessions to assist with issue resolution when required.
• Create, update, and maintain knowledge base articles and internal documentation.
• Collaborate with the Academy team by providing feedback and content improvement suggestions.

Skills

Customer support

Communication

Troubleshooting

Escalation management

Teamwork

English proficiency

Technical knowledge

Tools

HelpDesk software

Office tools

Remote sessions

Email clients

Job description

Creatio is seeking a Support Operator to join our Global Customer Support Division in Poland. The role focuses on high-quality case handling, user consultations, and continuous improvement of support processes and knowledge base content. The position is based in Poland.

You will manage support cases, provide product guidance, and assist customers via phone, chat, and email, with opportunities to perform remote sessions and contribute to knowledge base enhancements.