Technical Operations & Incident Response Specialist

Visa; Województwo mazowieckie; On-site; PLN 110,000 - 180,000; Full time

Job summary

Visa is hiring for an IT Operations/Service Desk professional in Poland. This permanent day shift role runs a 10-hour daily schedule with a two-week rotating cycle; initial training for 3 months follows a Monday–Friday 8-hour timetable.

The job is on-site and requires daily commute to the Visa office. You will support Visa clients comprised of financial institutions and vendors, elevate incidents per guidelines, monitor outages, coordinate internal and external bridge stewardship, and

Qualifications

• Bachelor's degree, OR 3+ years of relevant work experience.
• Associates degree in related field or 2 years of equivalent industry experience. 2 years working in tech industry is a plus.
• Basic Knowledge of networking.
• Basic Understanding of message flow with the ability to gain an in-depth understanding.
• Experienced in Python or any other programming languages, with a focus on scripting and process automation.
• Exposure to Unix/ bash or shell scripting is an added advantage.
• Basic understanding of API monitoring/reading logs.
• Exposure to ITIL standard ticket practices/Service Now experience a plus.
• Basic Understanding of File transfer protocol.
• Working knowledge of Linux, Splunk, Grafana, Prometheus or other monitoring tools including log analysis and constructing queries preferred.
• Previous IT Operations/Service Desk experience is desirable, but not essential as training will be given.
• Experience with ISO 8583 or equivalent messaging protocol.
• Ability to work effectively as part of a team and individually (self-starter).
• Accepts responsibility for own workload management and escalates / seeks advice & guidance where required.
• Ability to make decisions based upon information available, present recommendations and deal with moderate challenges.
• Strong verbal and written communication skills.
• Takes ownership through to incident resolution.
• Assesses urgency of incident, completes analysis and applies sound logic and problem-solving techniques.
• Client focused ethos with the ability to interact across all management levels.

Responsibilities

• Support and advocate for Visa clients comprised of financial institutions and vendors.
• Properly elevate incidents promptly per support guidelines and procedures.
• Proactively monitor, recognize, analyze, isolate, and resolve VOCC outages utilizing a variety of tools and techniques.
• Internal and External Bridge Stewardship in support of timely resolution of internal and client-facing issues.
• Work simultaneously and independently on multiple platforms.
• Assess the impact of incidents and author communication for distribution to appropriate recipients within set time frames without guidance.
• Support scheduled changes.

Skills

Strong communication

Team collaboration

Decision making

Problem solving

Self-motivated

Incident resolution

Client-focused

Organizational skills

Education

Bachelor's degree

Associates degree

Tools

Python

Unix/bash

Shell scripting

API monitoring/logs

ITIL/ServiceNow

File transfer protocol

Linux

Splunk

Grafana

Prometheus

Job description

Visa is hiring for an IT Operations/Service Desk professional in Poland. This permanent day shift role runs a 10-hour daily schedule with a two-week rotating cycle; initial training for 3 months follows a Monday–Friday 8-hour timetable.

The job is on-site and requires daily commute to the Visa office. You will support Visa clients comprised of financial institutions and vendors, elevate incidents per guidelines, monitor outages, coordinate internal and external bridge stewardship, and