On-Site Major Incident Manager – Global Support

VISA; Warszawa; On-site; PLN 110,000 - 180,000; Full time

Job summary

Visa is seeking an on-site IT Incident Management professional in Warsaw. You will develop and distribute clear communications, coordinate with global teams, and manage high-severity incidents to minimize business disruption.

The role requires ITIL familiarity, basic server and network knowledge, and strong customer service skills. Shift work including weekends may be required, with opportunities for growth and learning within a leading payments technology company.

Qualifications

• Bachelor's degree or 3+ years of relevant work experience.
• Associate degree in IT, Computer Science or related field, with 2+ years of IT support or related experience, or a bachelor’s degree in IT, CS or related field.
• Basic understanding of server administration (Windows/Linux), network troubleshooting, database concepts, and cloud computing.
• Keen interest in learning new skills and technology; self-starter.
• Familiarity with ITIL framework and best practices; stay current with industry trends.
• Excellent communication and customer service skills.
• Knowledge of card payment services processing is highly preferred.

Responsibilities

• Develop, edit, and distribute effective internal and external communication in a timely and accurate manner.
• Communicate well and work cordially in global teams with teammates from different cultures and time zones.
• Adhere to standard procedures and suggest improvements if needed.
• Build the knowledge base and understand the various application service flows, products, and support teams functions.
• Manage high-impact, high-severity incidents with a focus on minimizing business disruptions.
• Enhance technical skills through participation in ongoing training.
• Operations environments require shift work, including weekends and holidays as requested or scheduled.
• Proactively work with Global Support groups and/or clients or vendors to provide flexible and nimble solutions for client issues and resolve system problems quickly.
• Coordinate and facilitate the resolution of major incidents with relevant teams.
• Track updates and close all assigned requests in the incident management system.
• Create Incident reports and ensure all incidents and changes comply with ITIL and operation policies.

Education

Bachelor's degree, OR 3+ years of relevant work experience

Associate's degree in IT, Computer Science or related field, with 2+ years of IT support or related experience

Tools

ITIL

Cloud computing

Server administration basics

Network troubleshooting

Database concepts

Card payment processing knowledge

Job description

Visa is seeking an on-site IT Incident Management professional in Warsaw. You will develop and distribute clear communications, coordinate with global teams, and manage high-severity incidents to minimize business disruption.

The role requires ITIL familiarity, basic server and network knowledge, and strong customer service skills. Shift work including weekends may be required, with opportunities for growth and learning within a leading payments technology company.