Application Support Associate

Visa; Warszawa; On-site; PLN 110,000 - 180,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Pension

Life Insurance

Annual Leave

Wellness Program

Job summary

Visa is seeking an IT Operations Specialist in Warsaw to support VOCC outages and client services for financial institutions and vendors.

This on-site role requires a 10-hour daily shift with a rotating two-week schedule, plus a training period of 3 months on a Monday–Friday 8-hour schedule. Bachelor's degree or 3+ years in tech is acceptable.

Qualifications

• Bachelor's degree or 3+ years of relevant work experience.
• Associates degree in related field or 2 years of industry experience; 2 years in tech is a plus.
• Basic knowledge of networking and scripting.
• Experience with IT Operations/Service Desk training is a plus.

Responsibilities

• Support and advocate for Visa clients comprised of financial institutions and vendors.
• Elevate incidents promptly per support guidelines and procedures.
• Proactively monitor, recognize, analyze, isolate, and resolve VOCC outages using various tools.
• Coordinate internal and external bridge stewardship for timely resolution of issues.
• Work on multiple platforms simultaneously and independently.
• Assess incident impact and communicate to recipients within set time frames.
• Support scheduled changes.

Skills

Strong communication

Teamwork

Self-starter

Decision making

Education

Bachelor's degree OR 3+ years experience

Associate degree or 2 years IT experience

Tools

Python

Unix Bash

Linux

Splunk

Grafana

Prometheus

ServiceNow

Job description

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Pay Transparency

The estimated salary range for a new hire into this position is zł109,550 - zł179,975 which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, Pension, Life Insurance, Annual Leave, and Wellness Program.

Job Description

Key Responsibilities:

• Support and advocate for Visa clients comprised of financial institutions and vendors.
• Properly elevate incidents promptly per support guidelines and procedures.
• Proactively monitor, recognize, analyze, isolate, and resolve VOCC outages utilizing a variety of tools and techniques.
• Internal and External Bridge Stewardship in support of timely resolution of internal and client-facing issues.
• Work simultaneously and independently on multiple platforms.
• Assess the impact of incidents and author communication for distribution to appropriate recipients within set time frames without guidance.
• Support scheduled changes.

The position is permanent day 10-hour daily shift with two-week rotating schedule, except during initial training for 3 months with a Monday-Friday 8-hour schedule.

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

Qualifications

Basic Qualifications:

• Bachelor's degree, OR 3+ years of relevant work experience.

Preferred Qualifications:

• Bachelor's degree, OR 3+ years of relevant work experience.
• Associates degree in related field or 2 years of equivalent industry experience. 2 years working in tech industry is a plus.
• Basic Knowledge of networking.
• Basic Understanding of message flow with the ability to gain an in-depth understanding.
• Experienced in Python or any other programming languages, with a focus on scripting and process automation.
• Exposure to Unix/ bash or shell scripting is an added advantage.
• Basic understanding of API monitoring/reading logs.
• Exposure to ITIL standard ticket practices/Service Now experience a plus.
• Basic Understanding of File transfer protocol.
• Working knowledge of Linux, Splunk, Grafana, Prometheus or other monitoring tools including log analysis and constructing queries preferred.
• Previous IT Operations/Service Desk experience is desirable, but not essential as training will be given.
• Experience with ISO 8583 or equivalent messaging protocol.
• Ability to work effectively as part of a team and individually (self-starter).
• Accepts responsibility for own workload management and escalates / seeks advice & guidance where required.
• Ability to make decisions based upon information available, present recommendations and deal with moderate challenges.
• Strong verbal and written communication skills.
• Takes ownership through to incident resolution.
• Assesses urgency of incident, completes analysis and applies sound logic and problem-solving techniques.
• Client focused ethos with the ability to interact across all management levels.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcome and encourages application from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.