Global Major Incident Manager – ITIL & 24/7 Response

Visa; Województwo mazowieckie; On-site; PLN 110,000 - 180,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Pension

Life Insurance

Annual Leave

Wellness Program

Job summary

Visa is a world leader in payments technology, facilitating transactions across more than 200 countries. This on-site role in Poland involves developing and editing communications, coordinating with global teams, and managing major incidents to minimize disruption.

The position requires ITIL familiarity, IT/CS qualifications, and strong customer service skills. Qualified candidates will join a comprehensive benefits program and have opportunities for growth in a dynamic, global environment with

Qualifications

• Bachelor's degree or 3+ years relevant work experience.
• Strong IT support and incident management knowledge.
• Familiarity with ITIL framework and best practices.
• Basic server administration, networking, databases, and cloud computing.

Responsibilities

• Develop, edit, and distribute internal and external communications as per the documented process.
• Collaborate with global teams across cultures and time zones.
• Adhere to standard procedures and suggest improvements.
• Build knowledge base and understand service flows, products, and support teams.
• Manage high-impact, high-severity incidents with a focus on minimizing business disruptions.
• Participate in ongoing training to enhance technical skills.
• Shift work including weekends and holidays as requested or scheduled.
• Coordinate with Global Support groups and clients/vendors to provide flexible solutions.
• Coordinate and facilitate resolution of major incidents with relevant teams.
• Track, update and close all assigned requests in the incident management system.
• Create incident reports and ensure ITIL compliance.

Skills

Incident management

IT support

Service management

Card payment processing

Education

Bachelor's degree

Associate’s degree in IT

Job description

Visa is a world leader in payments technology, facilitating transactions across more than 200 countries. This on-site role in Poland involves developing and editing communications, coordinating with global teams, and managing major incidents to minimize disruption.

The position requires ITIL familiarity, IT/CS qualifications, and strong customer service skills. Qualified candidates will join a comprehensive benefits program and have opportunities for growth in a dynamic, global environment with