On-Site Systems & Incident Analyst (10-Hour Shifts)

Visa

Województwo mazowieckie

On-site

PLN 158,000 - 259,000

Full time

14 days+

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Job summary

Visa is recruiting for a permanent on-site role based in Poland. You will own and drive end-to-end incident resolutions for client-facing services, proactively monitor outages, and coordinate changes and releases across multiple platforms.

The position requires 3–5+ years of experience, strong networking knowledge, and hands-on scripting with Python or similar languages. You will work with Unix/Linux environments, leverage Splunk/Grafana/Prometheus for monitoring, and mentor junior analysts

Qualifications

3–5+ years of commercial experience in related role.
Ability to troubleshoot complex transaction paths across platforms.
Experience with Python or other programming languages.
Experience with Unix/Linux, shell scripting.
Strong ITIL/ServiceNow ticketing and incident management.
Ability to mentor junior analysts and lead resolution efforts.

Responsibilities

Support and advocate for Visa clients comprising financial institutions and vendors.
Own and drive resolution of incidents end-to-end with minimal guidance.
Monitor, analyze, and resolve VOCC outages across platforms.
Lead bridge stewardship for timely incident resolution.
Work across multiple platforms prioritizing based on impact.
Communicate incident impact and distribute to recipients within timelines.
Coordinate changes, releases, and operational readiness.