Payments Systems & Applications Analyst

Visa; Warszawa; On-site; PLN 110,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Pension plan

Paid time off

Wellness program

Job summary

Visa is seeking an IT Operations/Service Desk professional in Warsaw, Poland for a permanent day shift. You will support Visa clients, monitor outages, and escalate issues per guidelines, working both independently and across teams.

The role requires a Bachelor's degree or 3+ years of relevant experience, plus knowledge of networking, scripting, and monitoring tools. On-site office presence and a 3-day-in-office expectation are required.

Qualifications

• Bachelor's degree, OR 3+ years of relevant work experience.
• Associates degree in related field or 2 years of equivalent industry experience. 2 years working in tech industry is a plus.
• Basic Knowledge of networking
• Basic Understanding of message flow with the ability to gain an in-depth understanding
• Exposure to Unix/ bash or shell scripting is an added advantage.
• Basic understanding of API monitoring/reading logs
• Exposure to ITIL standard ticket practices/Service Now experience a plus
• Basic Understanding of File transfer protocol
• Working knowledge of Linux, Splunk, Grafana, Prometheus or other monitoring tools including log analysis and constructing queries preferred.
• Previous IT Operations/Service Desk experience is desirable, but not essential as training will be given.
• Experience with ISO 8583 or equivalent messaging protocol.
• Ability to work effectively as part of a team and individually (self-starter).
• Accepts responsibility for own workload management and escalates / seeks advice & guidance where required.
• Ability to make decisions based upon information available, present recommendations and deal with moderate challenges.
• Strong verbal and written communication skills.
• Takes ownership through to incident resolution.
• Assesses urgency of incident, completes analysis and applies sound logic and problem-solving techniques.
• Client focused ethos with the ability to interact across all management levels.

Responsibilities

• Support and advocate for Visa clients comprised of financial institutions and vendors
• Properly escalates incidents promptly per support guidelines and procedures
• Proactively monitor, recognize, analyze, isolate, and resolve VOCC outages utilizing a variety of tools and techniques
• Internal and External Bridge Stewardship in support of timely resolution of internal and client-facing issues
• Work simultaneously and independently on multiple platforms
• Assess the impact of incidents and author communication for distribution to appropriate recipients within set time frames without guidance
• Support scheduled changes

Skills

Python scripting

Unix Bash

Linux

Log analysis

Communication skills

Team collaboration

ISO 8583 knowledge

Education

Bachelor's degree, OR 3+ years of relevant work experience

Associates degree in related field or 2 years of equivalent industry experience

Tools

ServiceNow

ITIL knowledge

Splunk

Grafana

Prometheus

Job description

Visa is seeking an IT Operations/Service Desk professional in Warsaw, Poland for a permanent day shift. You will support Visa clients, monitor outages, and escalate issues per guidelines, working both independently and across teams.

The role requires a Bachelor's degree or 3+ years of relevant experience, plus knowledge of networking, scripting, and monitoring tools. On-site office presence and a 3-day-in-office expectation are required.