Global Systems & Incident Resolution Analyst

Visa; Warszawa; On-site; PLN 158,000 - 259,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Pension

Life Insurance

Annual Leave

Wellness Program

Job summary

Visa is seeking an on-site Incident Resolution Lead in Warsaw to own end-to-end incident management for VOCC outages, coordinating with financial institutions and vendors to restore services swiftly.

You will monitor logs, analyze root causes, and communicate status to stakeholders while guiding cross-platform recovery efforts and ensuring operational readiness for updates and changes.

Qualifications

• Strong knowledge of networking across multiple systems and environments.
• 3–5+ years of commercial experience.
• Ability to analyze and troubleshoot complex transaction paths across platforms.
• Experience with Python or scripting for automation.
• Familiarity with ITIL ticketing and incident management.

Responsibilities

• Support and advocate for Visa clients comprised of financial institutions and vendors.
• Own and drive resolution of incidents end-to-end with minimal guidance.
• Proactively monitor, analyze, isolate, and resolve VOCC outages across platforms.
• Lead internal and external bridge stewardship for timely resolutions.
• Work across multiple platforms and prioritize based on impact.
• Communicate incident impact and progress within set timeframes.
• Support and coordinate scheduled changes, releases, and readiness activities.

Skills

Networking

Python

Linux

ITIL

Communication

Tools

Splunk

Grafana

Prometheus

ServiceNow

Job description

Visa is seeking an on-site Incident Resolution Lead in Warsaw to own end-to-end incident management for VOCC outages, coordinating with financial institutions and vendors to restore services swiftly.

You will monitor logs, analyze root causes, and communicate status to stakeholders while guiding cross-platform recovery efforts and ensuring operational readiness for updates and changes.