Associate Systems Application Analyst

Visa; Warszawa; On-site; PLN 110,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Pension plan

Paid time off

Wellness program

Job summary

Visa is seeking an IT Operations/Service Desk professional in Warsaw, Poland for a permanent day shift. You will support Visa clients, monitor outages, and escalate issues per guidelines, working both independently and across teams.

The role requires a Bachelor's degree or 3+ years of relevant experience, plus knowledge of networking, scripting, and monitoring tools. On-site office presence and a 3-day-in-office expectation are required.

Qualifications

• Bachelor's degree, OR 3+ years of relevant work experience.
• Associates degree in related field or 2 years of equivalent industry experience. 2 years working in tech industry is a plus.
• Basic Knowledge of networking
• Basic Understanding of message flow with the ability to gain an in-depth understanding
• Exposure to Unix/ bash or shell scripting is an added advantage.
• Basic understanding of API monitoring/reading logs
• Exposure to ITIL standard ticket practices/Service Now experience a plus
• Basic Understanding of File transfer protocol
• Working knowledge of Linux, Splunk, Grafana, Prometheus or other monitoring tools including log analysis and constructing queries preferred.
• Previous IT Operations/Service Desk experience is desirable, but not essential as training will be given.
• Experience with ISO 8583 or equivalent messaging protocol.
• Ability to work effectively as part of a team and individually (self-starter).
• Accepts responsibility for own workload management and escalates / seeks advice & guidance where required.
• Ability to make decisions based upon information available, present recommendations and deal with moderate challenges.
• Strong verbal and written communication skills.
• Takes ownership through to incident resolution.
• Assesses urgency of incident, completes analysis and applies sound logic and problem-solving techniques.
• Client focused ethos with the ability to interact across all management levels.

Responsibilities

• Support and advocate for Visa clients comprised of financial institutions and vendors
• Properly escalates incidents promptly per support guidelines and procedures
• Proactively monitor, recognize, analyze, isolate, and resolve VOCC outages utilizing a variety of tools and techniques
• Internal and External Bridge Stewardship in support of timely resolution of internal and client-facing issues
• Work simultaneously and independently on multiple platforms
• Assess the impact of incidents and author communication for distribution to appropriate recipients within set time frames without guidance
• Support scheduled changes

Skills

Python scripting

Unix Bash

Linux

Log analysis

Communication skills

Team collaboration

ISO 8583 knowledge

Education

Bachelor's degree, OR 3+ years of relevant work experience

Associates degree in related field or 2 years of equivalent industry experience

Tools

ServiceNow

ITIL knowledge

Splunk

Grafana

Prometheus

Job description

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Pay Transparency

The estimated salary range for a new hire into this position is zł109,550 - zł179,975 which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.

Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, Pension, Life Insurance, Annual Leave, and Wellness Program.

Job Description

Key Responsibilities

• Support and advocate for Visa clients comprised of financial institutions and vendors
• Properly escalates incidents promptly per support guidelines and procedures
• Proactively monitor, recognize, analyze, isolate, and resolve VOCC outages utilizing a variety of tools and techniques
• Internal and External Bridge Stewardship in support of timely resolution of internal and client-facing issues
• Work simultaneously and independently on multiple platforms
• Assess the impact of incidents and author communication for distribution to appropriate recipients within set time frames without guidance
• Support scheduled changes

The position is permanent day 10 hour daily shift with two week rotating schedule, except during initial training for 3 months with a Monday-Friday 8 hour schedule.

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Basic Qualifications

• Bachelor's degree, OR 3+ years of relevant work experience

Preferred Qualifications

• Bachelor's degree, OR 3+ years of relevant work experience
• Associates degree in related field or 2 years of equivalent industry experience. 2 years working in tech industry is a plus.
• Basic Knowledge of networking
• Basic Understanding of message flow with the ability to gain an in-depth understanding
• Experienced in Python or any other programming languages, with a focus on scripting and process automation
• Exposure to Unix/ bash or shell scripting is an added advantage.
• Basic understanding of API monitoring/reading logs
• Exposure to ITIL standard ticket practices/Service Now experience a plus
• Basic Understanding of File transfer protocol
• Working knowledge of Linux, Splunk, Grafana, Prometheus or other monitoring tools including log analysis and constructing queries preferred.
• Previous IT Operations/Service Desk experience is desirable, but not essential as training will be given.
• Experience with ISO 8583 or equivalent messaging protocol.
• Ability to work effectively as part of a team and individually (self-starter).
• Accepts responsibility for own workload management and escalates / seeks advice & guidance where required.
• Ability to make decisions based upon information available, present recommendations and deal with moderate challenges.
• Strong verbal and written communication skills.
• Takes ownership through to incident resolution.
• Assesses urgency of incident, completes analysis and applies sound logic and problem-solving techniques.
• Client focused ethos with the ability to interact across all management levels.

Equal Opportunity

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcome and encourages application from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.