Team Leader with German

Concentrix; Katowice; Presencial; PLN 134.000 - 201.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stable full-time employment

MyBenefit platform

E-learning access

Employee Assistance Program

Engagement initiatives

Descripción de la vacante

Concentrix in Katowice seeks a Team Leader, Operations to inspire, coach, and support a team of customer service professionals while driving operational excellence and delivering outstanding customer experiences.

You will lead day-to-day performance, guide development, ensure KPIs and quality, manage escalations, and foster a collaborative culture. Fluent German and English are required, and on-site work is expected.

Formación

• German and English at C1/C2 level required.
• Experience as Team Leader, Supervisor, or People Manager.
• Strong coaching and performance management skills.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure and manage multiple priorities.

Responsabilidades

• Lead the day-to-day performance, engagement, and attendance management of your team
• Coach and develop team members through regular feedback and performance reviews
• Drive achievement of KPIs, quality standards, and operational targets
• Identify performance gaps and create development plans for continuous improvement
• Support escalations and provide guidance on complex customer situations
• Conduct engaging team meetings and foster a positive team environment
• Motivate employees and recognize achievements to drive engagement
• Ensure compliance with company policies, procedures, and client expectations
• Promote a culture of accountability, collaboration, and continuous learning

Conocimientos

German (C1/C2)

English (C1/C2)

Team leadership

Coaching

Communication

People development

Stakeholder management

Descripción del empleo

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

• Lead and inspire high-performing teams
• Partner directly with senior stakeholders and clients
• Drive operational strategy and business results
• Develop future leaders and shape team culture
• Work in a dynamic, people-focused environment
• Career growth opportunities within a global organization

What You'll Be Doing?

As a Team Leader, you'll be responsible for inspiring, coaching, and supporting a team of customer service professionals while ensuring operational excellence and outstanding customer experience.

• Lead the day-to-day performance, engagement, and attendance management of your team
• Coach and develop team members through regular feedback and performance reviews
• Drive achievement of KPIs, quality standards, and operational targets
• Identify performance gaps and create development plans for continuous improvementi>
• Support escalations and provide guidance on complex customer situations
• Conduct engaging team meetings and foster a positive team environment
• Motivate employees and recognize achievements to drive engagement
• Ensure compliance with company policies, procedures, and client expectations
• Promote a culture of accountability, collaboration, and continuous learning

What We're Looking For

• German (C1/C2) and English (C1/C2)
• Previous experience as a Team Leader, Supervisor, or People Manager
• Strong coaching and performance management skills
• Excellent communication and interpersonal abilities
• Ability to work under pressure and manage multiple priorities
• Results-driven mindset with strong problem-solving capabilities
• Passion for leading, motivating, and developing people
• Flexibility and adaptability in a fast-changing environment
• Availability to work 100% onSite

What We Offer

• Stable full-time employment based on an employment contract
• MyBenefit platform and additional employee benefits
• Access to e-learning and professional development platforms
• Employee Assistance Program (psychological, legal, financial, and managerial support)
• Employee events, competitions, engagement initiatives, and much more