Team Leader, Customs Administration (M/F/D)

DSV; Warszawa; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Comprehensive benefits package

Training and e-learning access

Buddy onboarding program

Annual company integration event

Scandinavian organizational culture

Job summary

DSV is seeking a skilled supervisor to lead the customs administration team in Warsaw. You will coordinate daily operations, optimize processes, and ensure timely SLA delivery across the service area.

The role requires strong communication with stakeholders at all levels, knowledge of customs regulations, and experience in budget planning and financial management. A proactive, development-focused mindset and leadership capabilities are essential.

Qualifications

• Minimum 2 years of hands-on experience in a similar position.
• Strong communication skills and the ability to interact with stakeholders at all levels.
• Higher education, preferably in logistics, customs, management, or a related field.
• Knowledge of customs regulations and the TSL industry.
• English knowledge at least B2/C1.
• Proactive use of AI-powered tools and digital solutions to improve productivity.
• Ability to engage, motivate, and develop direct reports.
• Ability to deliver company goals and drive operational excellence.
• Strong understanding of transport and logistics industry, customs operations, and financial management of an operational team.

Responsibilities

• Leading and coordinating day-to-day operations of the customs administration team.
• Leading and optimizing work processes, including implementation of best practices.
• Coordinating daily tasks with team members.
• Managing delivery of SLAs within the managed service area.
• Creating and maintaining cooperation with other teams, departments, and branches.
• Acting as a Point of Contact for issues, escalations, and operational support.
• Managing team performance and efficiency based on analyses, KPIs, and reports.
• Creating and maintaining process documentation.
• Participating in budget planning and managing the P&L to ensure financial performance.

Skills

People management

Stakeholder communication

Team leadership

Change management

Process optimization

Budgeting / P&L

Strategic thinking

Education

Higher education in logistics, customs, management

Tools

MS Office

Job description

Job Req Number: 127922
Time Type: Full Time

Responsibilities

• Leading and coordinating day-to-day operations of the customs administration team.
• Leading and optimizing work processes, including implementation of best practices.
• Coordinating daily tasks with team members.
• Managing delivery of Service Level Agreements within the managed service area.
• Creating and maintaining effective cooperation with other teams within the Customs department, other departments, and branches.
• Acting as a Point of Contact for issues, escalations, and operational support.
• Managing team performance and efficiency based on relevant analyses, KPIs, and reports.
• Creating and maintaining process documentation.
• Participating in budget planning and actively managing the P&L to ensure financial performance and target achievement.

Our requirements

• Minimum 2 years of hands-on experience in a similar position.
• Strong communication skills and the ability to effectively interact with stakeholders at all organizational levels.
• Higher education, preferably in logistics, customs, management, or a related field.
• Knowledge of customs regulations and the transportation, shipping, and logistics (TSL) industry.
• Knowledge of English at a minimum B2/C1 level.
• Knowledge of MS Office (Word, Excel, PowerPoint). Proactive use of AI-powered tools and digital solutions to improve productivity, streamline processes, and enhance operational efficiency is encouraged.
• Ability to effectively engage, motivate, and develop direct reports.
• Supporting the professional development of team members.
• Ability to deliver company goals and drive operational excellence.
• Strong understanding of the transportation and logistics industry, customs operations, and financial management of an operational team.
• Good understanding of change management principles and practices.

What we offer

• Employment based on an employment contract, along with a comprehensive benefits package
• Training and development programs, as well as access to an e-learning platform
• Onboarding program with the support of a dedicated Buddy
• Participation in an annual, company-wide integration event
• A work environment based on Scandinavian organizational culture
• Opportunities for growth through our internal program

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• integration events
• corporate gym
• corporate sports team
• coffee / tea
• parking space for employees
• extra social benefits
• holiday funds
• christmas gifts
• employee referral program
• charity initiatives
• bicycle parking
• modern and ergonomic office
• yoga in the office

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV