Administrative Specialist (M/F/D)

Dsv Air & Sea SAU; Toruń; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Employment contract

Internal training catalogue

Possibility to implement new ideas

Sports card

Private medical care

Group insurance

Shared costs of English course

Employee referral program

Job summary

DSV – Global transport and logistics in Poland is seeking a Customer Service specialist to maintain high-quality service in domestic road freight operations. The role involves handling email and phone communications with customers and branch offices, and ensuring information is complete and accurate.

You will work with process KPIs and contribute to continuous improvement initiatives, with shift requirements and a customer‑oriented mindset essential for success.

Qualifications

• Willingness to work in a shift system.
• Experience in customer service.
• Proficiency in using Microsoft Office applications.
• Attention to detail, accuracy, and strong analytical skills.
• Ability to independently seek solutions and identify new opportunities.
• Strong communication skills and a customer-oriented mindset.
• Ability to work effectively in a fast-paced environment and respond to emerging challenges.

Responsibilities

• Delivering the highest quality service within domestic road freight operations.
• Handling email and telephone communication with Customers and Branch Offices.
• Ensuring the completeness and accuracy of information.
• Working with assigned process KPIs and participating in continuous improvement initiatives.

Skills

Customer service

MS Office

Attention to detail

Analytical skills

Problem solving

Communication skills

Fast-paced environment

Tools

Microsoft Office

Job description

Responsibilities:

• Delivering the highest quality service within domestic road freight operations.
• Handling email and telephone communication with Customers and Branch Offices.
• Ensuring the completeness and accuracy of information.
• Working with assigned process KPIs and participating in continuous improvement initiatives.

Requirements:

• Willingness to work in a shift system.
• Experience in customer service.
• Proficiency in using Microsoft Office applications.
• Attention to detail, accuracy, and strong analytical skills.
• Ability to independently seek solutions and identify new opportunities.
• Strong communication skills and a customer-oriented mindset.
• Ability to work effectively in a fast-paced environment and respond to emerging challenges.

Our Offer

• Employment contract
• Internal training catalogue
• Possibility to implement new ideas
• Sports card
• Private medical care
• Group insurance
• Sharing the costs of English course
• Employee referral program

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.