Team Lead with German

Concentrix; Katowice; Hybrid; PLN 90,000 - 130,000; Full time

Job summary

Concentrix in Katowice is seeking a Team Lead with German to supervise a group of call center associates and drive performance through coaching and accountability.

You will mentor the team, conduct regular meetings, and ensure service delivery meets contractual targets while promoting Concentrix values. Fluency in German (C1/C2) and English is required, with prior Team Leader experience and a flexible schedule expected.

Qualifications

• Team Leader experience is mandatory.
• German (C1/C2) and English required.
• Strong coaching and communication skills.
• Ability to multi-task and meet deadlines.

Responsibilities

• Oversee day-to-day supervision of a group of call center associates.
• Coach direct reports to meet weekly KPIs.
• Identify performance issues and implement action plans.
• Ensure service meets KPIs and contractual expectations.
• Communicate expectations and provide timely updates.
• Handle escalated customer calls as needed.
• Lead team meetings and organize team activities.
• Stay current with internal processes and attend trainings.
• Promote Concentrix values and advocate for the team.

Skills

Team Leadership

German language

English

Job description

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Job Title

Team Lead with German

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Essential Functions/Core Responsibilities

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements


• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly


• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment


• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations


• Communicate expectations to employees and provide timely updates


• Provide subject matter expertise in handling escalated customer calls as needed


• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities


• Stay current on internal work processes, policies and procedures. Attend required manager development training


• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Candidate Profile

• Team Leader experience is mandatory


• Languages: German C1/C2 + English


• Highly motivated individual with skills to develop and coach team members to achieve performance expectations


• Work well under pressure and follow through on items to completion


• Strong communication skills, both written and verbal


• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable


• Ability to mentor, coach and provide direction to a team of employees


• Willingness to work a flexible schedule

Location: Hybrid