R1740496 Team Leader with German

Concentrix; Katowice; On-site; PLN 110,000 - 160,000; Full time

Job summary

Concentrix in Katowice, Poland, seeks a Team Leader to supervise a group of call center associates and monitor attendance. You will coach the team to meet weekly performance metrics and address issues with corrective actions as needed.

You will handle escalations, guide on KPI delivery, and lead regular team meetings while staying current with internal processes and training requirements. Fluency in German and English is essential, Polish preferred.

Qualifications

• German C1/C2 and English B2 proficiency required.
• Technical background is required.
• Team Leader/Supervisor experience is a plus.
• Associate's degree with 2–4 years of relevant experience preferred.

Responsibilities

• Supervise day-to-day activities of call center associates and monitor attendance.
• Coach direct reports regularly to ensure weekly performance metrics.
• Identify performance issues and implement corrective actions up to termination.
• Ensure KPIs and contractual financial targets are met.
• Communicate expectations and provide timely updates to the team.
• Handle escalated calls as needed and provide SME guidance.
• Conduct team meetings and organize team activities.
• Stay updated on internal processes and complete required training.
• Promote Concentrix values and advocate for team members.

Skills

German C1/C2

English B2

Technical background

Team leadership

Coaching & development

Education

Associate's degree in related field

Job description

Essential Functions/Core Responsibilities

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Candidate Profile

• Languages: German C1/C2 + English B2 is a must ; Polish language is preferable.
• Technical background is a must.
• Team Leader/Supervisor experience will be considered an advantage
• Associate's degree in related field with two to four years of relevant experience preferred
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees