Team Lead with German

CNX; Katowice; Hybrid; PLN 180,000 - 210,000; Full time

Job summary

CNX is seeking a Team Lead with German for its Hybrid work location in Katowice. The role focuses on day-to-day supervision of call center associates, coaching outputs, and ensuring KPIs and service levels are met.

The ideal candidate will have Team Leader experience, fluent German (C1/C2) and English, and strong people-management skills to motivate and develop the team in a multi-tasking environment.

Qualifications

• Team Leader experience is mandatory.
• Fluent German (C1/C2) and English.
• Strong communication and coaching skills.

Responsibilities

• Supervise day-to-day activities of a group of call center associates and monitor attendance per policy and law.
• Coach direct reports regularly to achieve performance metrics.
• Identify performance gaps, create action plans, implement corrective actions up to termination if needed.
• Ensure service levels meet KPIs and financial expectations.
• Communicate expectations and provide timely updates to the team.
• Handle escalated customer calls as needed with SME input.
• Conduct team meetings to share information and solicit input; organize team activities.
• Stay updated on internal processes and policies; participate in manager development training.
• Promote CNX values through behavior and advocacy for team members.

Skills

German (C1/C2)

English

Team Leadership

Job description

Job Title:

Team Lead with German

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Essential Functions/Core Responsibilities

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Candidate Profile

• Team Leader experience is mandatory
• Languages: German C1/C2 + English
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule

Location: Hybrid

Location:

POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13

Language Requirements:

Time Type:

Full time2027-09-30