German-Speaking Team Lead, Call Center Operations

Concentrix; Katowice; Hybrid; PLN 90,000 - 130,000; Full time

Job summary

Concentrix in Katowice is seeking a Team Lead with German to supervise a group of call center associates and drive performance through coaching and accountability.

You will mentor the team, conduct regular meetings, and ensure service delivery meets contractual targets while promoting Concentrix values. Fluency in German (C1/C2) and English is required, with prior Team Leader experience and a flexible schedule expected.

Qualifications

• Team Leader experience is mandatory.
• German (C1/C2) and English required.
• Strong coaching and communication skills.
• Ability to multi-task and meet deadlines.

Responsibilities

• Oversee day-to-day supervision of a group of call center associates.
• Coach direct reports to meet weekly KPIs.
• Identify performance issues and implement action plans.
• Ensure service meets KPIs and contractual expectations.
• Communicate expectations and provide timely updates.
• Handle escalated customer calls as needed.
• Lead team meetings and organize team activities.
• Stay current with internal processes and attend trainings.
• Promote Concentrix values and advocate for the team.

Skills

Team Leadership

German language

English

Job description

Concentrix in Katowice is seeking a Team Lead with German to supervise a group of call center associates and drive performance through coaching and accountability.

You will mentor the team, conduct regular meetings, and ensure service delivery meets contractual targets while promoting Concentrix values. Fluency in German (C1/C2) and English is required, with prior Team Leader experience and a flexible schedule expected.