Team Lead with German

Convergys; Katowice; On-site; PLN 180,000 - 210,000; Full time

Job summary

Convergys in Katowice offers a hybrid Team Lead role focusing on German language support. You will supervise a group of call center associates, coach performance, and drive KPIs to meet contractual targets.

The role requires German C1/C2 and English, strong coaching skills, and the ability to manage multi-tasking while maintaining team motivation and meeting deadlines. End Date: 2026-09-26.

Qualifications

• Team Leader experience is mandatory.
• Languages: German C1/C2 + English.
• Strong coaching and performance-management skills.

Responsibilities

• Supervise a group of call center associates on a day-to-day basis, including work and attendance monitoring.
• Coach direct reports regularly to ensure KPIs are met.
• Identify performance issues, develop action plans, and implement corrective actions.
• Ensure service levels meet contractual KPIs and financial targets.
• Communicate expectations and provide timely updates to the team.
• Handle escalated customer calls as needed and provide SME guidance.
• Conduct team meetings and organize team activities; stay current on internal processes.
• Promote Convergys values through behavior and attitude.

Job description

## Team Lead with GermanApply: POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13: Full time: Posted Today: End Date: September 26, 2026 (11 days left to apply): R1762382Job Title:Team Lead with GermanJob DescriptionThe Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.## ## Essential Functions/Core Responsibilities* Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements* Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly* Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment* Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations* Communicate expectations to employees and provide timely updates* Provide subject matter expertise in handling escalated customer calls as needed* Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities* Stay current on internal work processes, policies and procedures. Attend required manager development training* Promote the Concentrix values through both behavior and attitude, including being an advocate for team members## Candidate Profile* **Team Leader experience is mandatory*** **Languages: German C1/C2 + English*** Highly motivated individual with skills to develop and coach team members to achieve performance expectations* Work well under pressure and follow through on items to completion* Strong communication skills, both written and verbal* Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable* Ability to mentor, coach and provide direction to a team of employees* Willingness to work a flexible schedule**Location: Hybrid**Location:POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13Language Requirements:Time Type:Full time2027-09-30