Quality Evaluator with German

Concentrix CVG International sp. z o.o.; Katowice; In loco; PLN 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Private healthcare

Life insurance

E-learning platforms

Employee Assistance Program

Free language classes

Descrizione del lavoro

Concentrix CVG International sp. z o.o. in Katowice seeks a Quality Evaluator with German to monitor and evaluate customer interactions (calls, emails, chats) for quality against standards.

The role includes providing feedback, supporting calibration efforts, and driving continuous improvement. The ideal candidate has 1+ year in a similar role, fluent German and English (C1+), strong attention to detail, and solid MS Office skills.

Competenze

• 1+ year of QA or similar role experience.
• Experience in BPO or call center environment is a plus.
• German and English at C1 level or higher.

Mansioni

• Monitor and evaluate customer interactions for quality and accuracy.
• Provide feedback and insights to improve processes.
• Support scoring consistency through calibration sessions with Quality, Operations, and clients.
• Maintain up-to-date knowledge of processes, products, and quality guidelines.
• Assist with training needs and continuous improvement initiatives.

Conoscenze

German language

English language

Attention to detail

Communication skills

Multitasking

MS Office proficiency

Strumenti

Microsoft Office

Descrizione del lavoro

Job Title: Quality Evaluator with German Job Description The Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards and providing insight to customers to contribute to program performance improvements.

Key responsibilities

• Monitor and evaluate customer interactions: Review calls, emails, and chats for quality, accuracy, and compliance
• Share feedback and insights: Report evaluation results and identify improvement opportunities
• Support scoring consistency: Take part in calibration sessions with Quality, Operations, and clients
• Maintain program knowledge: Stay up to date with processes, products, and quality guidelines
• Drive continuous improvement: Support quality initiatives, operational improvements, and training needs

What we’re looking for

• Experience: +1 year in a similar role, ideally in BPO or call center environment
• Languages: Fluent in German and English (at least C1 level) - both verbal and written.
• Skills: Strong attention to detail, Good communication skills, Ability to multitask and meet deadlines, Microsoft Office proficiency
• Location: Availability to work from our Katowice office

What we offer

• Comprehensive benefits package, including access to MyBenefit system, private healthcare (Luxmed), and life insurance.
• Access to e-learning platforms.
• Employee Assistance Program (psychological, managerial, legal, and financial counselling).
• Free language classes.
• Interesting events, contests, lotteries, and much more.
• Stable full-time employment based on an employment contract.
• Location: POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13
• Language Requirements: English, German (Required)
• Time Type: Full time2026-11-03

Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.