Support Engineer with German

Stefanini; Opole; Híbrido; PLN 40.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical

Training & certifications

Flexible benefits budget

Referral bonuses

Hybrid/remote work

Extra vacation days

Descripción de la vacante

Stefanini is seeking a German-speaking customer support specialist to assist clients via email and phone with technical issues, from password resets to connectivity. You will log into client machines remotely, document issues, troubleshoot, and escalate when needed.

The role focuses on clear non-technical communication and helping users maintain continuous computer-based activity. We offer private medical, training, a flexible benefits budget, referral bonuses, and a hybrid or remote work model

Formación

• German - Advanced level (min. C1, C2 preferred)
• Motivation for learning new information
• A team player that shows adaptability and perseverance in managing a good working relationship with clients and colleagues
• Willingness to help people in having continuity in their computer-based activity
• Strong written and oral communication skills
• Able to communicate problems/issues to customers in a non-technical manner
• Previous successful customer service experience is considered an advantage

Responsabilidades

• Provide support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options, troubleshooting hardware, software issues
• Log remotely to the client's computer and help them solve software issues
• Document issues that you deal with on a daily basis into the ticketing system
• Troubleshoot hardware, software and network related issues
• Escalate problems to the next level of support when necessary
• Help the client with all the necessary information

Conocimientos

German C1+

Customer support

Team player

Strong communication

Willing to learn

Descripción del empleo

German speaker and looking for a job? Explore our career opportunities!

Imagine a day at Stefanini - Take a look!

• Provide support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options, troubleshooting hardware, software issues
• Log remotely to the client's computer and help them solve software issues;
• Document issues that you deal with on a daily basis into the ticketing system;
• Troubleshoot hardware, software and network related issues;
• Escalate problems to the next level of support when necessary;
• Help the client with all the necessary information.

Job Requirements

• German - Advanced level (min. C1, C2 preferred);
• Motivation for learning new information;
• A team player that shows adaptability and perseverance in managing a good working relationship with clients and colleagues;
• Willingness to help people in having continuity in their computer-based activity;
• Strong written and oral communication skills;
• Able to communicate problems/issues to customers in a non-technical manner;
• Previous successful customer service experience is considered an advantage.

What we offer:

• Private medical subscription;
• Soft skills and technical training for current and emerging products and technologies;
• A monthly budget for flexible benefits program (eg. Multisport card, hotel bookings, shop vouchers etc.);
• Special referral bonuses for recommending qualified candidates;
• Hybrid or remote work model, depending on the location and project;
• Up to 4 days of extra vacation;

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Disclaimer:

The preceding job description was designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion:

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us:

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.