Support Engineer with DUTCH

PMSolutions; Kraków; On-site; PLN 89,280 - 133,920; Full time

Benefits offered by this job

Competitive salary package with attractive language bonus

Flexible benefits package (e.g., MultiSport card)

Premium private medical healthcare

Intensive training

4 extra days of paid holidays per year

Job summary

A leading company in Kraków seeks a Support Engineer fluent in Dutch. You will provide technical support for users, maintain service records, and assist in training initiatives. This position offers a full-time contract, remote work, and an attractive salary package including bonuses and benefits.

Qualifications

• Fluent in Dutch and English is essential.
• Open to learning new technologies.
• Previous experience in IT support is beneficial.

Responsibilities

• Provide technical support and troubleshooting services to end users.
• Log all service requests and track resolution details.
• Assist in training initiatives for employees.

Skills

Fluent Dutch

Strong command of English

Eager to learn new technologies

Job description

Support Engineer with DUTCH
KRAKÓW


Responsibilities
Provide technical support and troubleshooting services to end users who need assistance re computer hardware and/or software applications, mobile devices, network, etc.
Log all service requests into the company service call tracking system
Record the problem description, including specific error messages and/or symptoms, any troubleshooting steps taken, and the result, and the solution to assist in/create knowledge base logs
Follow-up on closed service requests to insure customer satisfaction
Assist in training initiatives to new and current employees
Qualification / Profile
Fluent Dutch
Strong command of English
Eager to learn new technologies

Our offer
Full time job, stability of employment and ability to work 100% from home
Competitive salary package with attractive language bonus
Intensive training
Clearly defined ITIL-based career paths, with transparent criteria
Flexible benefits package (you can choose from such items as MultiSport card, cinema tickets, vouchers for various shops and restaurants, holiday booking discounts and much, much more)
Premium private medical healthcare, which includes dental care and insurance policy for international travel
And up to 4 extra days of paid holidays per year!


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Support Engineer with DUTCH

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