Support Engineer with FRENCH

PMSolutions; Opole; On-site; PLN 44,640 - 66,960; Full time

Benefits offered by this job

Competitive salary with language bonus

Intensive training

Flexible benefits package

Premium private medical healthcare

Up to 4 extra days of paid holidays

Job summary

A leading company in the tech support sector is seeking a Support Engineer fluent in FRENCH for a remote position. The role includes providing technical assistance to users, logging issues, and ensuring customer satisfaction. Competitive salary and extensive training are offered as part of a flexible benefits package.

Qualifications

• Fluency in FRENCH is required.
• Strong command of English necessary.
• Willingness to learn new technologies is expected.

Responsibilities

• Provide technical support for computer hardware and software.
• Log service requests and troubleshoot issues.
• Follow-up on service requests to ensure customer satisfaction.

Skills

Fluent FRENCH

Strong command of English

Eager to learn new technologies

Job description

Support Engineer with FRENCH
OPOLE


Responsibilities
Provide technical support and troubleshooting services to end users who need assistance re computer hardware and/or software applications, mobile devices, network, etc.
Log all service requests into the company service call tracking system
Record the problem description, including specific error messages and/or symptoms, any troubleshooting steps taken, and the result, and the solution to assist in/create knowledge base logs
Follow-up on closed service requests to insure customer satisfaction
Assist in training initiatives to new and current employees
Qualification / Profile
Fluent FRENCH
Strong command of English
Eager to learn new technologies

Our offer
Full time job, stability of employment and ability to work 100% from home
Competitive salary package with attractive language bonus
Intensive training
Clearly defined ITIL-based career paths, with transparent criteria
Flexible benefits package (you can choose from such items as MultiSport card, cinema tickets, vouchers for various shops and restaurants, holiday booking discounts and much, much more)
Premium private medical healthcare, which includes dental care and insurance policy for international travel
And up to 4 extra days of paid holidays per year!


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Support Engineer with FRENCH

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